Customer Service
Our retail outlet on the Westminster Theological Seminary Campus is now open from noon to 4 p.m weekdays.
Frequently Asked Questions
How do I return items?
How secure is my customer information?
How is my personal information used?
When will my order ship?
How do I place an order?
How does Westminster Bookstore choose the books it stocks?
We're a PA tax exempt organization. How do we get our sales tax removed from our order?
Contacting Customer Service
Westminster Bookstore staff are available
to assist you between noon and 4:00 p.m
Eastern Time, Monday through Friday. Outside of those hours, feel free to leave a message or email us at info@wtsbooks.com. We will get back to you within 24 hours (excluding weekends and holidays).
To contact Customer Support:
Pennsylvania Tax Exemption
If you are purchasing for a church or ministry exempt from sales tax in the Commonwealth of Pennsylvania, we need to have a copy of your tax exemption certificate on file. You may fax a copy to 215-886-1025 or email an electronic copy to info@wtsbooks.com. Once we have your certificate on file, please type "TAX EXEMPT" in the customer comments box at the end of our checkout procedure. Our order processors, upon seeing this message, will remove the tax from your order before processing your credit card.
Security
Your order is encrypted for transmission and stored on a secure server. If you see "https in front of the web page address on your browser, you are in the secure area of our site.
Privacy
The privacy of your personal information is important to us. See our privacy policy.
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