Ordering

Ordering is easy at Westminster Bookstore!

Important Notice: In order to maintain our super low prices and same-day shipping, we are not able to add to an order once it is processed in our store.

Secure Shopping at wtsbooks.com
Shipping costs and time

Payment

Payment for all orders is to be made at the time of the order. Westminster Bookstore accepts the following credit cards: Visa, MasterCard, American Express, and Discovery.

If you wish to pay by check, you must first call in an order. See "Ordering by phone." Our customer service representative will give you a total for your order. Make out a check for that amount (funds drawn on US banks only!) to "Westminster Bookstore" and send it to Westminster Bookstore, 2960 W. Church Road, Glenside, PA 19038. Include the order number provided by our representative on the memo of the check. When your check is received and verified, your order will be shipped. PLEASE DO NOT SEND AN ORDER WITH PAYMENT -- checks may only be used to pay for phone orders already paced.

Finding Items

Browsing: You will find links to product catetories located on the left hand side of the website and more detailed product listings in each department. When you find an item that interests you, click the image or name of the item to see its product information page. Here you will find more information about the item, often including staff reviews, publisher descriptions, or audio samples (in the case of music CDs). To purchase the item, click "Add to Cart" at the bottom of its product page.

Searching: In the search window in the upper right portion of our pages, enter key words from the item's title or author and click "Go." Best results will be obtained by sticking to important terms and leaving out unimportant words such as "and" or "the." The search does not work for subjects or topics; use the categories to the left of each page for that purpose.

Ordering on Our Webstore

You may want to print these instructions or open them in a separate window of your browser for reference while you work through your first purchase.

Find items you wish to purchase by using our search window or browsing the categories. To order an item, you must be on its individual product page. If you are looking at a category or search results page, click the image of the item you want.

At the bottom of the product page for an item you wish to purchase, click "Add to Cart."

When you are done shopping, click on the shopping cart link on the top right hand side of the website. Westminster Bookstore accepts the following credit cards: Visa, MC, Amex, Discovery.

Take a moment to review all of the items you've ordered. You may remove items by clicking the "remove" link. When you're ready to place the order, click the "Checkout" button. You will be taken to the first page of the order form.

Checking Out (How to Purchase the Items in Your Cart)

Click the "Checkout" button in the upper-right portion of each screen. This will display all the items in your shopping cart. You may delete items, change the quantity of items, or click "Continue Shopping" to add more items. If you change any quantities, be sure to click the "Update Quantities" button. (The Coupon Code blank is not for Gift Certificates! Please enter Gift Certificate codes on the Payment Page.)

Once you are settled on your purchases, click "Checkout" on the Shopping Cart screen. If you have not already logged in, you will be asked to do so.

Logging In

• If you are a new customer, enter the email address you wish to use as your log-in for our store, and click "Continue..." You will be asked to enter and confirm a password. Please remember this password as you will need it for future purchases.
• If you are a returning customer (i.e., you have registered an email address and password with us previously), enter the email address you used to register with us, click "I am a returning customer...", and enter your password. Click "Continue..."

Confirm/Enter Addresses

Once you reach the first page of the order form, carefully enter the address of the location where you want your purchase shipped. We ship exclusively by UPS, so you must provide a street address. No PO boxes, please! Orders to a bona fide business address qualify for a $1.00 discount on shipping. A company name must be supplied in that case.

The billing address must match the address to which your credit card is billed. If the billing address on your credit card is the same as the shipping address you've entered, simply click the "Copy from Shipping" button. Otherwise please enter your billing address. When your billing and shipping addresses are correctly entered, click "Next Step" at the bottom of the page.

Note: Changes to shipping or billing address made on this page will affect only the present order. To make permanent changes to your customer information, use the "Edit" links in the My Order box to the right. You may make such changes any time by logging in to the "My Account" link at the top of our pages.

Choose Shipping Option

Click the arrow at the end of the entry box and select a shipping option. Unless you have entered a company name in your shipping address, only "UPS Residential" will show, but you still must select it.

All orders are sent via UPS Ground. Webstore orders may only be shipped to the continental United States. We are sorry that we cannot ship to other countries. Orders to Alaska, Puerto Rico, or Hawaii must be placed by phone.

The "Commercial" option is for bona fide business addresses only, and will only show up if you have entered a company name in your shipping address. Sorry, by UPS rules home-based businesses do not qualify.

If you need expedited shipping, please place your order by phone, but realize that this will be quite a bit more expensive than our regular $5/$4 flat-fee UPS Ground service. Orders using our standard service received by 3 pm each business day are shipped the same day, and most customers in the eastern US get their orders 1 to 2 business days later.

Enter or Confirm Payment Information

Pennsylvania Tax Exemption If you are having your order shipped within Pennsylvania, and purchasing for a church or ministry exempt from sales tax in the Commonwealth of Pennsylvania, we need to have a copy of your tax exemption certificate on file. You may fax a copy to 215-886-1025 or email an electronic copy to jweidenaar@wtsbooks.com. Once we have your certificate on file, please type "TAX EXEMPT" in the customer comments box at the end of our checkout procedure. Our order processors, upon seeing this message, will remove the tax from your order before processing your credit card, and then email you a revised receipt.

If you are using a Westminster Bookstore Gift Certificate, enter its number where in the box marked "Certificate Code." Otherwise, choose a credit card (we accept Visa, MasterCard, American Express, or Discover). Enter your card number without spaces or dashes. All orders must be prepaid. When you are certain that your payment information is correctly entered, click "Next Step."

About Secure Shopping at wtsbooks.com

Review and Submit Your Order

Check the accuracy all of the information you provided and make any necessary adjustments. It is very impotant that you click the Place Order button at the top fo the confirmation page to submit your order. If you do not click that button, we will not receive your order. Once you place your order, we will send you a confirmation e-mail message. We will send you another e-mail message at the time of shipment which will include UPS tracking information.

To purchase items over the phone, call 888-WTSBOOK or 215-886-0999, Monday through Friday, 12:00 noon to 4:00 p.m. Eastern Time.

Westminster Bookstore is located at Westminster Theological Seminary, 2960 W. Church Rd., Glenside, PA 19038 (directions). Store hours: Monday through Friday, 12:00 noon to 4:00 p.m.