We've Outgrown Our Warehouse

Over the past year, the Lord has blessed Westminster Bookstore with significant growth. To better serve customers with faster shipping, improved packaging, and greater long-term capacity, we are transitioning from our current warehouse in New Kensington, Pennsylvania to a new fulfillment partner and facility in Dallas, Texas.

The move itself was planned as a gradual, three-month transition. However, our current warehouse unexpectedly requested that we vacate the facility within a much shorter timeframe, which accelerated the move and introduced additional complexity.

Some orders may experience delays during the transition, particularly if items are temporarily unavailable while inventory is in transit. We are doing everything possible to minimize delays and continue shipping orders throughout the move.

Yes. Orders are still shipping daily. Our existing warehouse continues to fulfill orders while inventory is being packed and transferred.

Shipping timelines may vary depending on item availability and where inventory is located on a given day. Because stock levels are changing daily, delivery times may be less predictable for a short season.

“In stock” indicates that we believe the item is currently available to ship, either from our existing warehouse or the new facility. Availability may change quickly as inventory is packed and moved.

A “backordered” item may be temporarily unavailable due to inventory being in transit. In many cases, stock is on the way either from publishers or between warehouses, and backordered items may still ship sooner than expected.

If you need a book by a specific date, we encourage you to contact Customer Support before placing your order. Our team can help confirm availability and set expectations as clearly as possible.

Because our existing warehouse is actively packing and transferring inventory, available stock levels can change daily. At the same time, we are receiving new inventory directly at the new warehouse from publishers.

In many cases, books are not out of print or unavailable. They are simply in transit between warehouses or en route from publishers.

Yes. To reduce delays, we are having publishers ship new inventory directly to our new warehouse in Dallas, helping shorten backorder times wherever possible.

If you have already placed an order, it will be fulfilled as soon as inventory is available. Some orders may ship from the current warehouse, while others may ship once inventory arrives at the new facility.

Yes. Because we are still receiving inventory at both locations, a backordered order may ship sooner than expected. Checking with Customer Support is the best way to get the most accurate update for your specific order.

Order changes may be limited once fulfillment has begun. Please reach out to Customer Support as soon as possible, and we will do our best to assist.

No. Returns are currently processed at our campus office address, not at the warehouse. As a result, there is no change to how returns are handled during the warehouse transition.

No. Please continue to follow the return instructions provided on our website or by Customer Support. The return address remains the same.

Return processing timelines remain largely unchanged. While there may be minor delays during busy periods, the warehouse move itself does not impact how returns are received or processed.

Yes. Our Customer Support team works remotely and remains fully available during the warehouse transition.

We are experiencing a higher volume of inquiries, but our team is working diligently to respond as quickly as possible. We appreciate your patience.

Yes. As part of our growth, we are actively hiring an additional Customer Support Specialist to better serve customers during and after this transition.

We will continue to update this FAQ page as the transition progresses and outstanding orders are fulfilled.

Your patience, prayers, and continued support mean a great deal. If you are able to wait a little longer for your books, placing orders during this time helps sustain the ministry. Financial support is optional and deeply appreciated.

For the most accurate information about a specific title or order, please contact our Customer Support team. Because inventory is changing daily, they are best equipped to provide up-to-date guidance.